VAS - Instability in services duo to Database issues

Incident Report for Swedbank Pay

Resolved

This incident has been resolved.

Posted May 05, 2025 - 21:41 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 05, 2025 - 19:47 CEST

Identified

The issue has been identified and a fix is being implemented.

Posted May 05, 2025 - 17:12 CEST

This incident affected: VAS (Medipay, APM, Multipay - Mobile checkout, GiftCard, Valuecodes / Coupons, Topup codes, FuelCard, FuelCard STIP, FuelCard SAF, RetailCard, PayByLink) and Web Portal's (CAM - IssuerAdmin, CAM - UserPortal, MediPay - MerchantPortal).