Verifone - Disturbances with clearing and settlement
Monitoring - The delayed payouts are expected to be made on Tuesday the 6th of May.
May 05, 2025 - 14:55 CEST
Investigating - We are currently experiencing issues with clearing files from Verifone, which may result in delays in payouts for some customers. We apologize for any inconvenience this may cause and are working to resolve this matter promptly.
May 05, 2025 - 10:34 CEST
Delays in Merchant Portal
Update - We are continuing to work on a fix for this issue.
May 05, 2025 - 10:20 CEST
Identified - We are currently experiencing delays in the Merchant Portal, which may cause some data, such as transactions and documents, to be unavailable. We are working to resolve the issue and ensure the data is available as soon as possible.

Thank you for your patience.
May 02, 2025 - 09:51 CEST
Swedbank Pay - Disturbances with clearing and settlement
Monitoring - The delayed payouts are expected to be made on Friday the 2nd of May.
Apr 30, 2025 - 13:41 CEST
Investigating - We are currently experiencing issues which may result in delays in payouts for some customers with Swedbank Pay as their PSP. We apologize for any inconvenience this may cause and are working to resolve this matter promptly.
Apr 30, 2025 - 08:36 CEST
Acquiring of Card Transactions ? Operational
Card Authorization ? Operational
Clearing & Settlement ? Operational
Payment Solutions ? Operational
Instore Card Payments Operational
m/ecom Card Payments ? Operational
Swish ? Operational
Vipps ? Operational
Pay Later ? Operational
MobilePay ? Operational
Trustly ? Operational
Web Portal's Degraded Performance
Merchant Portal ? Degraded Performance
Consumer Portal ? Operational
eCom Admin ? Operational
PosPay WebReports ? Operational
CAM - IssuerAdmin ? Operational
CAM - UserPortal ? Operational
MediPay - MerchantPortal ? Operational
VAS Operational
Medipay Operational
APM Operational
Multipay - Mobile checkout Operational
GiftCard Operational
Valuecodes / Coupons Operational
Topup codes Operational
FuelCard Operational
FuelCard STIP Operational
FuelCard SAF Operational
RetailCard Operational
PayByLink Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Change of outbound IP-addresses for callbacks Mar 12, 2025 12:00-13:00 CET

Scheduled - We will be changing the IP-addresses from which callbacks are sent for eCommerce payments, affecting both the external integration and production environments.

The current address is 91.132.170.1.

The new addresses will be the range 20.91.170.120 - 127.

Any necessary changes from your end, for example whitelisting the new IP-range, should be done prior to the 12th of March to ensure that the callbacks are received correctly.
Feb 04, 2025 - 14:34 CET
May 6, 2025

No incidents reported today.

May 5, 2025
Swish are experiencing a disturbance impacting transactions to and from Nordea
Resolved - This incident has been resolved.
May 5, 23:14 CEST
Investigating - At the moment, Swish are experiencing a disturbance impacting transactions to and from Nordea.
May 5, 18:58 CEST
VAS - Instability in services duo to Database issues
Resolved - This incident has been resolved.
May 5, 21:41 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 5, 19:47 CEST
Identified - The issue has been identified and a fix is being implemented.
May 5, 17:12 CEST
May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025
Disturbances at 3rd party
Resolved - This incident has been resolved.
May 2, 03:05 CEST
Identified - We are currently experiencing a service disruption at third party. Our external provider/supplier is investigating the issue. Thank you for your patience.
Apr 30, 21:30 CEST
May 1, 2025
Degraded performance for transactions
Resolved - This incident has been resolved.
May 1, 04:34 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 1, 03:29 CEST
Investigating - We are currently investigating this issue.
May 1, 02:52 CEST
Apr 30, 2025
Degraded performance for transactions
Resolved - This incident has been resolved.
Apr 30, 14:37 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 30, 13:16 CEST
Investigating - We are currently investigating this issue.
Apr 30, 10:16 CEST
VAS- minor hotfix for backend applications
Completed - The scheduled maintenance has been completed.
Apr 30, 10:46 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 09:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 30, 08:22 CEST
Disturbances at 3rd party
Resolved - This incident has been resolved.
Apr 30, 10:35 CEST
Identified - We are currently experiencing a service disruption at third party. Our external provider/supplier is investigating the issue. Thank you for your patience.
Apr 30, 10:26 CEST
Apr 29, 2025
Some fuel cards may be unavailable for processing
Resolved - This incident has been resolved.
Apr 29, 09:58 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 29, 09:50 CEST
Investigating - We are currently investigating this issue.
Apr 29, 09:11 CEST
Apr 28, 2025

No incidents reported.

Apr 27, 2025

No incidents reported.

Apr 26, 2025
Disturbances at 3rd party
Resolved - This incident has been resolved.
Apr 26, 15:53 CEST
Identified - We are currently experiencing a service disruption at third party. Our external provider/supplier is investigating the issue. Thank you for your patience.
Apr 26, 15:40 CEST
Apr 25, 2025
VAS - CAM portal timeout
Resolved - This incident has been resolved.
Apr 25, 15:05 CEST
Investigating - We are currently investigating this issue.
Apr 25, 14:57 CEST
Swedbank Pay - Disturbances with clearing and settlement
Resolved - This incident has been resolved.
Apr 25, 08:37 CEST
Monitoring - We are currently experiencing some delays in payouts for Swedish customers using Swedbank Pay as their PSP. The issue has been identified and resolved, and we expect payouts to be made tomorrow. We apologize for any inconvenience and appreciate your understanding.
Apr 24, 16:23 CEST
Apr 24, 2025
VAS - Database instability
Resolved - This incident has been resolved.
Apr 24, 12:35 CEST
Investigating - We are currently investigating this issue.
Apr 24, 12:09 CEST
Swish degrade service
Resolved - This incident has been resolved.
Apr 24, 08:36 CEST
Investigating - At the moment, we are experiencing a disturbance impacting transactions with swish
Apr 24, 07:41 CEST
VAS - Merchant portal issues
Resolved - This incident has been resolved.
Apr 24, 08:22 CEST
Identified - The issue has been identified and a fix is being implemented.
Apr 3, 09:22 CEST
Update - We are continuing to investigate this issue.
Apr 3, 09:13 CEST
Update - We are continuing to investigate this issue.
Apr 3, 09:11 CEST
Investigating - We are currently investigating this issue.
Apr 3, 09:10 CEST
Swedbank Pay - Disturbances with clearing and settlement
Resolved - The issue has been resolved and payouts are expected to be made during the day.
Apr 24, 07:22 CEST
Update - We are continuing to investigate this issue. We apologize for any inconvenience this may cause and appreciate your continued patience.
Apr 23, 12:14 CEST
Investigating - We are currently experiencing issues which may result in delays in payouts for some Swedish customers with Swedbank Pay as PSP their. We apologize for any inconvenience this may cause and are working to resolve this matter promptly.
Apr 22, 14:18 CEST
Disturbance Swedish BankID
Resolved - This incident has been resolved.
Apr 24, 00:44 CEST
Update - We are continuing to investigate this issue.
Apr 24, 00:43 CEST
Update - We are continuing to investigate this issue.
Apr 23, 22:36 CEST
Investigating - We Are experiencing problems due to disturbance in BankID.
Apr 23, 20:45 CEST
Apr 23, 2025
Delays in Merchant Portal
Resolved - This incident has been resolved.
Apr 23, 16:45 CEST
Update - We are continuing to investigate this issue.
Apr 22, 12:19 CEST
Investigating - We are currently experiencing delays in the Merchant Portal, which may cause some data, such as transactions and documents, to be unavailable. We are working to resolve the issue and ensure the data is available as soon as possible.

Thank you for your patience.
Apr 17, 09:27 CEST
VAS Multipay-server hotfix
Completed - The scheduled maintenance has been completed.
Apr 23, 13:12 CEST
Update - We are continuing to verify the maintenance items.
Apr 23, 12:40 CEST
Verifying - Verification is currently underway for the maintenance items.
Apr 23, 12:40 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 12:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 23, 11:06 CEST
Apr 22, 2025
Vipps - degraded service
Resolved - This incident has been resolved.
Apr 22, 07:46 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 22, 00:29 CEST
Identified - Vipps mobilepay are experiencing issues with payment processing
Apr 21, 19:23 CEST
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